Stay Safe on Monaru
Your safety is our top priority. Here are essential tips to help you buy and sell securely on Monaru.lk.
🔒 Deal Locally and Safely
Always meet in public, well-lit places like shopping centers or busy streets.
Avoid meeting in secluded areas or inviting strangers to your home.
Inform a friend or family member before meeting a buyer or seller.
💰 Never Pay in Advance
Only pay after inspecting the product and confirming you’re satisfied.
Avoid sellers who ask for advance payments, deposits, or transfers.
Never share your banking credentials or verification codes (OTP).
🛠Inspect Before You Buy
Carefully check the item’s condition and test it if possible.
For vehicles or electronics, request a demo or test drive.
Ask for original documents, receipts, or warranties when applicable.
💬 Use Monaru’s Messaging System
Start and maintain communication through Monaru for security.
Be cautious of users pushing to chat via WhatsApp or unknown apps.
If anything feels suspicious, report the conversation.
🚩 Spot Common Scams
Be wary of offers that sound too good to be true — they usually are.
Avoid listings that offer high-paying jobs or loans with upfront fees.
Trust your instincts. If something feels off, walk away.
✅ Verify Buyer or Seller
Look for verified badges or ratings (if available).
Ask polite questions to gauge their knowledge and trustworthiness.
Avoid users who are reluctant to share basic product or ID details.
🛡 Stay in Control
Do not give your phone or personal information to strangers.
Never agree to suspicious delivery services or courier pickups.
If rushed or pressured, take a step back and reconsider.
📢 Report and Block
Report listings, messages, or users that appear fake or abusive.
Use the platform’s tools to block bad actors quickly.
Helping report scammers protects others in the community too.
Need Help or Have Concerns?
Our team is here to assist you. If you face any issues, don’t hesitate to reach out.