FAQ

What is Monaru.lk?
Monaru.lk is an online classified platform where you can post ads and sell your products or services. To maintain quality and security, all users must purchase a membership before posting.

How do I create an account?
Click on “Sign Up” and fill in your basic information. You’ll receive a verification email to activate your account.

Is it free to post ads?
No. Monaru.lk does not offer free ad posting. You must purchase a membership plan to post ads.

What are the available membership packages?
We offer flexible membership plans based on your needs. Each plan includes a fixed number of ad slots, duration, and access to premium features. Visit our Membership page to compare packages.

How do I post an ad?
Once you’re a member, click on “Post Ad,” select the appropriate category, fill in the details, upload images, and submit.

How long will my ad stay active?
The duration depends on your membership package. Typically, ads remain active for 30 days unless renewed or promoted.

Can I edit or delete my ad?
Yes, you can manage all your ads through your dashboard. You can edit, delete, or renew any ad at any time.

What is ad promotion?
We offer 3 types of ad boosts:

• Featured Ad – Highest visibility, displayed at top of listings

• Top Ad – Always shown in the top 2 results

• Bump Up – Pushes your ad to the top of regular listings daily

How do I reset my password?
Go to the login page and click “Forgot Password.” Follow the instructions sent to your email.

How do I update my contact information?
Log into your account, go to “Settings,” and edit your phone number or email.

Can I change my membership plan?
Yes. You can upgrade at any time by visiting the Membership section in your account dashboard.

How do I deactivate or delete my account?
Contact our support team via email to request account deactivation or permanent deletion.

What is the BDM program?
The BDM (Business Development Manager) program is our affiliate initiative that allows individuals to earn by referring new users or businesses to Monaru.lk.

How can I become a BDM?
Visit the “Become a BDM” page on our site for details on how to register, your responsibilities, and the commission structure.

Can a BDM help me post ads or purchase a membership?
Yes! BDMs are trained to assist with onboarding, ad creation, and guiding you through the platform.

What payment methods are accepted?
We support payments via credit/debit cards, mobile payments, and bank transfers.

Do you offer refunds?
All membership sales are final. Refunds are only issued in special cases based on a review by our support team.

Where can I find my invoice or receipt?
Receipts are automatically emailed after payment. You can also download them from your account dashboard.

How do I contact a seller?
Use the contact options (chat or call) listed on each ad. Communication should begin through Monaru.lk for your safety.

What should I check before buying?

• Inspect the product in person

• Test it if possible

• Ask for proof of ownership

• Meet in public places during daylight hours

Is it safe to send money online?
No. We strongly advise users never to send money in advance or share bank details. Always pay only after inspection.

What should I do if I encounter suspicious activity?
Use the “Report” button or contact our support team. We investigate and take immediate action.

How do I protect my personal information?
Avoid sharing sensitive details like your address, ID numbers, or bank details on chat.

What happens to reported users?
Reported users will be investigated. If they violate our terms, their accounts may be suspended or permanently banned.

How can I contact support?
Email us at support@monaru.lk or use the contact form on our Contact page. Our team is available Monday to Friday, 9:00 AM to 6:00 PM.

Where can I learn more about policies?
Visit our:

• Terms and Conditions

• Privacy Policy

• Become a BDM