Privacy Policy

At Monaru.lk, operated by Monaru Solutions (Pvt) Ltd, your privacy is a top priority. To provide a secure and seamless service, we collect, use, and sometimes share personal information. This Privacy Policy outlines how we handle that data.

📥 1. Information We Collect

When you use Monaru.lk, you may provide us with personal information, which we collect and store, including:

  • Your email address and contact details

  • Financial or payment-related information (when using paid services)

  • IP address, browser data, device information

  • Login and site interaction logs (e.g., page views, ad views, messages sent)

  • Any content submitted in ads, messages, or user-generated listings

🧠 2. How We Use Your Information

Your personal information is used to:

  • Deliver and improve our services

  • Enable ad posting, searching, and communication features

  • Resolve disputes and troubleshoot problems

  • Customize your user experience

  • Enforce our platform policies and promote secure trading

  • Send marketing communications (based on your preferences)

  • Inform you of updates, features, or offers

  • Conduct research and analytics for service improvement

🍪 3. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help recognize your browser and remember your preferences.

How We Use Cookies

We use cookies to:

  • Keep you signed in

  • Remember your site preferences

  • Personalize content and ads

  • Analyze user behavior

  • Provide social media features

We also work with third-party services that may use cookies to help us understand and improve your experience.

Types of Cookies We Use

  • Session Cookies – Required for platform operation

  • Preference Cookies – To remember your settings

  • Security Cookies – To protect your account and data

Controlling Cookies

You can manage cookies via your browser settings. Note: Some features may not function properly if cookies are disabled.

🧑‍💼 4. Third-Party Tools & Integrations

We may use third-party services for analytics, marketing, or communication, including but not limited to:

  • Google

  • Facebook

  • SendGrid

  • WebEngage

  • PubNub

  • AppNexus

  • PubMatic

  • OpenX

These services may collect information in line with their own privacy policies.

📤 5. Information Sharing

We do not sell or rent your personal data to third parties for their direct marketing without your explicit consent.

We may disclose data in the following cases:

  • To comply with legal obligations or law enforcement requests

  • To protect rights, property, or safety of users or Monaru.lk

  • To respond to claims regarding content that violates others’ rights

  • To enable communication between buyers and sellers (e.g., phone or email)

By contacting a seller or showing interest in a product, you consent to sharing your contact details with the relevant party.

📧 6. Communication Preferences

You may receive marketing and service-related messages from us. To manage your preferences:

  • Use the “unsubscribe” link in our emails

  • Contact us at support@monaru.lk to update your communication settings

We may scan messages sent through Monaru.lk for security and content moderation purposes. You may not use our tools for spam or unauthorized promotions.

🔐 7. Security of Your Information

We implement a range of technical and physical security measures to protect your personal data, including:

  • Encryption and secure transmission

  • Access controls and password protection

  • Regular audits and data handling reviews

We keep your personal details private unless you explicitly choose to share them through the platform.

⚠️ 8. Privacy & Violations

If you violate Monaru.lk’s terms or any applicable law, you may forfeit your privacy rights over personal information stored on the platform.

🧹 9. Opt-Out & Unsubscribe

You may request to review, modify, or delete your data by contacting us:

📧 Email: support@monaru.lk

To unsubscribe from emails, click the link included at the bottom of all our communications.

📊 10. Remarketing & Analytics

We use tools such as Google Analytics and remarketing technology to improve and promote our services. These tools may use cookies to track visits and show relevant ads based on your activity.

You can opt-out via the Google Ads Settings or use browser extensions like Google Analytics Opt-out.

📅 11. Changes to This Policy

We may update this Privacy Policy from time to time. Any major changes will be communicated to you. Continued use of Monaru.lk implies acceptance of the updated terms.

Need Help or Have Concerns?

Our team is here to assist you. If you face any issues, don’t hesitate to reach out.

Contact Support